Yesterday, 10:02 PM
I wanted to share my recent outrageous interaction with MFactory. I wanted to get an lsd for my 135 dct. About 10 weeks ago they were offering specials for chinese new year and thought i would put my order in and get one since it was $300 off the normal price. So on February 22nd i paypal my $2000 to them. They contacted told me it might be a few weeks to get cores and i was fine with that. Then it became a month...nothing no pms from them at all ever...i pm them and response was this:
Re: deal on dct lsd?Hey there,
I can confirm we have 4 cores coming in just now, and should be arriving in a few days time.
once we receive them, we can get the machine work done on them, and then starting building the units with the LSD.
I'll update you on the progress next week when I get more news.
Thanks and sorry for the delay!
Originally Posted by VegasJD
So its been 2 weeks since I sent you payment for the LSD, Whats the progress and when might it ship to me?
Originally Posted by MFactory
We've had some difficulty sourcing good low mileage cores, but have a couple of them coming in soon.
Will keep you updated.
Thanks and sorry for the delay.
Originally Posted by VegasJD
ok so its almost been a month...any update?
so I wait another week pm them and get this:
Re: deal on dct lsd?1 of the DCT cores arrived today, and the others should be arriving next Mon/Tues. It will take around a week for the machine shop to finish their work on the ring gears, then we can start rebuilding the cores which only takes us 1 day.
So i give them another 10 days before i send a pm and i get this back im thinking well it should be shipping any day right???:confused:
Re: deal on dct lsd?Hey Jim,
just checked with the machine shop there, and it is due back within the next few days.
Thanks and sorry for the delay.
SO i wait another 15 days...in that time NO response or update from them at all. Any response from the initial came in response to MY Pm's nothing from them EVER!! Next few days is not another 2 WEEKS!!!:angry-banghead:
SO its been 2 months since i paypaled $2000 so the following day i sent a dispute to paypal saying its been 2 months since i paid for goods and i have nothing.
WOW you should have seen how quick they responded to paypal...record time lol 15 minutes...here is what i sent paypal and here is the response i got from Mfactory...
I paid 2 months ago, i have to constantly bother the seller as to an update when product coming in and when it might be shipped. Before this last time it was 15 days since we spoke and at that time he said it would be a few days now its been over 2 weeks. I am tired of waiting they keep pushing it out and telling me to wait im tired of waiting. I shouldnt have to bother them to get an update when its done.
From Seller - MFactory Competition Products
4/23/2015 00:42 PDT
Instead of submitting a dispute, why not just contact/PM me? If you wanted a refund, I would have happily gave you one. You did not have to submit a dispute, thus putting our account balance in PayPal into the negative, thus locking our account and not allowing us to receive website transactions (yup, locked paypal account = can't use = can't refund you). Your core is being built just now (there were other people before you, just so you know), but I will just sell it to next in line. You're going to have to wait for the refund now though until I get a direct paypal payment (as I said, you made it so that we can't process orders through our website anymore. Thank you so much for that btw). If only you had waited a few more days (or contacted me)...
So instead of contacting me and shipping out my lsd if it was "ready" like they said it was they cancelled my order. They are so happy to sell it to the next person in line...WOW that floors me. This is the angry pm i get from him complaining he had to fund paypal with his personal credit card as no funds were in the account...kinda weird that you have to fund a business with a personal cc instead of something business...sounds really shady to me!:think:
Re: deal on dct lsd?You could have at least given me a chance to reply to you first before submitting a dispute. Not only did you put our PayPal account into negative, you also locked our account preventing us from processing more website orders/payments. I had to manually fund my PayPal account with my creditcard just to refund you and unlock our PayPal account.
At $1500 + $500 refundable core fee, that was already heavily discounted. No where will you ever see that kind of deal ever again. If only you had given me time to reply to your PM, none of this would have happened as your core is currently being rebuilt and would have been ready to ship out today to you.
As it stands, I've refunded your payment and have cancelled your order. If you do wish to reorder in future, price is $2199.95 + $500 core fee. We no longer have them on special as we have a very large list of pre-orders for these, and you would have to line up again (currently 8 people on the list).
So they refund my money well im waiting on it... instead of shipping out my lsd which was supposedly "ready"...how is that a good way to do business...so i guess the deal i was getting was never really going to happen EVER!!...to me it seems i was made to wait till i got fed up and they wouldnt have to give me a deal on it. I am confused why they tell me what it costs to reorder one from them now...like i want to give them my money again to hold it for how many months they feel like it LOL NOT!!! I will give my money to a business that treats its customers right and does the right thing.
this is the next pm trying to some how explain why they cancelled the order instead of shipping it out..
Re: deal on dct lsd?
As mentioned, your dispute put our account into negative, which effectively locked our account, preventing us from doing further business transactions on our website.
As we are a global business, and the timezone that you are in, that would mean we would have lost 5 figures in sales by the time you woke up and responded.
Obviously we couldn't ship your core out to you before we received payment (which we didn't have, as PayPal removed it from our account).
They had my payment for 2 months...how do they not have payment? WHAT i dont have what i paid for is the problem. The funny thing is they responded in 15 minutes to just cancel it no trying to work things out...a really GREAT way to do business. I was sent this the day after i complained to paypal as well.
Re: deal on dct lsd?As mentioned, because of the timezone, you would not have (and did not) replied within an acceptable timeframe. Our business does not just cover the US, but is global. We cannot afford to have our PayPal account locked at any time, as we process orders via our website 24/7.
And yes, I have a business creditcard, not that that has to do with anything.
Again, I apologise for the inconvenience. I sincerely understand your frustration, but please understand why I had to cancel your order in the manner that I did.
I love how he assumed i would not have responded in time...i wasnt given any time to respond it was cancelled out right lol. I understand why my order was cancelled...waiting 2 months wasnt long enough to wait...CANCELLING a discounted order is easier than filling it...WHY keep the customer happy? the goal is to make money and provide no customer service what so ever....right? So i assumed this company was in California as it says on their profile but im guessing its in china somewhere. If anyone else has had similar experiences please chime in...I wouldnt do business with a company like this ever!....i run 2 businesses and would never treat a customer like that! I wanted to share what happened to me so it doesnt happen to anyone else on the forum.