Not vendors here, but they need to be... BavAuto, Turner, and Bimmerworld
So this past weekend I ordered some parts. About $1500 worth of bushings and a few other things. I obviously did my shopping for the best prices. 9 times out of 10 I order from only either BimmerWorld or Turner. Both have excellent customer service and I have never had a problem with either. However, as I said I went shopping for the best prices. BavAuto has a great selection of parts to choose from so I ordered a few things through them and whatever I could not find I used Bimmerworld and Turner for. Had to justify using my two favorite BMW parts distributors. So, I ended up making the purchases and immediately recieved all confirmations within a matter of minutes. No issues, no worries, period. Mind you, by ordering from BavAuto I saved myself a whopping $50 on the shifter. Cool story.
However, with BavAuto, I read in their email that if you're using a different shipping address the part would not be ordered. I figured ok, so I will just call them to clarify the situation. I'm in Korea, my car is in South Carolina in a storage facility, and the shipping address is in NJ. Quite a different situation than most are used to but, I'm in the military so it's easily explainable. Low and behold, I don't even need to explain the situation. I get off of work and just before bed have an email from BavAuto since now they are open, confirming the address. So, I make the call and clear everything up. The sales rep wasn't the easiest to deal with but I am an incredibly patient person and don't care to raise my voice or act unappropriate. So, at this time, he tells me that some of the parts I ordered are on backorder. At this point, I am like, well, I don't have the time to wait, so let's just cancel them. No worries he cancels the parts. So, now I am waiting for that to go through but I am still seeing the original price I paid for everything. As I said earlier, I am incredibly patient when it comes to these things. I don't want to act in disregard because in the end, it will not get me what I need or want. Anyways, so I am pretty satisfied with BavAuto for the most part.
So later last night, I ended up reordering some bushings from Bimmerworld and my UUC shifter from Turner. Here's what I love about Turner. Turner usually keeps a fair amount of stock in parts. Love it. I double checked to make sure they had parts in stock before I ordered them this time. Cool, my parts are in stock, and my shifter is as well. Awesome. ORDERED!!!! Excellent customer service, excellent everything. Man just makes everything so easy. Not to mention when you're ordering the parts, in the end they ask you to verify your car model and year to insure you're purchasing the right parts. Really love Turner for this. I am a lifelong customer for Turner. Granted I spent an extra $50 on the shifter. Doesn't bother me one bit. Turner is top notch when it comes to sales and service. I almost want to call them today and ask the first sales rep just how his day is going.
Bimmerworld. These guys are hands down the best people on Earth to deal with. Everytime I call there's an answer. Every email, answer. I swear, if I sailed a note in a bottle across the Pacific Bimmerworld would find a way to respond. Their customer service is incredibly top notch. Not only that, but their website is incredibly informational, easy to use, and incredibly personalized. I feel obligated to purchase something from Bimmerworld everytime I'm on that website. There's always something new. I hope my UUC shifter does have problems (kidding) just so I can order the Bimmerworld shifter and be even happier. But seriously, buy one time from Bimmerworld. Always have an incredible stock, always, always, are courtieous and quick to ship your parts. Hands down excellent.
All in all, I hope these reviews help each and every one of you become a believer. I hope you understand that sometimes you will run into issues but you have to be as positive and understanding as possible.
Oh and before I forget, it's only been a day and I have shipping confirmation from both Bimmerworld and Turner. James Clay himself wrote me an email 10 minutes after I purchased the parts to thank me as a customer. Incredibly impressive. The owner took time out of his busy schedule to write me an email. Bimmerworld and Turner are incredibly top notch as is their quality and do not hessitate for one second to not purchase a part from either. BavAuto I am not on the fence or anything with them, but I'd call to make sure they have the part in stock first.
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